Radhi Agarwal is a Principal Product Lead at Microsoft, where she leads strategic initiatives at the intersection of AI innovation and customer-centric product development. Radhi leads the customer engineering programs for India to help strategic customers and partners in region develop and deploy AI Agents using the M365 Copilot platform to drive business outcomes across multiple functions and domains and ensuring product roadmap reflects the insights and voice of the market.

She brings deep expertise in program management, customer success and business strategy, and is passionate about working with customers and help them translate complex technical challenges into impactful business outcomes through the power of AI.   As a seasoned leader in the tech and customer experience, she has worked on the zero to one journey of several SaaS offerings in enterprise productivity space.