Puneet Kapoor

President - Products, Alternate Channels & Customer Experience Delivery, Kotak Mahindra Bank Ltd.

Puneet heads the mid office functions for the Consumer Bank, which covers – the Voice Channel, ATM & Branch Automation, Currency Chest and Door Step Banking, Deposit, Debit & Third Party Distribution Products, the Priority Banking Program, Customer Value Management & Data Analytics, Transaction Risk Control, Functional Training & Processes and Service Quality.

Puneet joined Kotak Mahindra in Oct 2002 as part of the project team to set up the branch banking business. He was instrumental in putting together the framework of retail branches including work flows. With the launch of the Bank, Puneet took over as the Regional Head – West for retail liabilities & branch banking and led the business to establish its presence across Mumbai, Gujarat and Pune.

A commerce graduate and MBA from the University of Jodhpur, Puneet started his career with Escorts Ltd in 1991. Subsequently, Puneet had a long stint with Citibank and then American Express across various functions like Phone Banking, Relationship Management and Strategic Projects