Ron Kaufman

Customer Experience & Service Culture Expert & New York Times Bestselling Author

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices gained from working with clients on every continent for thirty years. His energetic online and onstage speeches and workshops have inspired millions.

Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Ron’s experience and commitment to results have been distilled into proven models and methods for continuous service improvement. His unique approaches to learning and leadership have been featured in the New York Times and the Wall Street Journal. In 2018, 2019, and 2020, GlobalGurus has rated Ron the #1 customer service guru in the world.

He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build Uplifting Service cultures. In 2020, Global Gurus ranked Uplifting Service the #1 Customer Service Development Program in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a founding member of Asia Professional Speakers Singapore and is in the Ultimate Frisbee Hall of Fame (really).

Ron resides in Singapore with his wife Jen. Together they serve communities and clients throughout the world.